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Roadside help
What roadside services are included?
Your membership includes unlimited emergency towing, tire plugs when a plug can fix the flat, and loaner tires. Call 352-409-5853 whenever you need us.
How quickly can someone reach me?
We usually arrive within 30 minutes. Your location and the number of calls ahead of you can affect that. Our dispatcher can give you an estimate when you call.
Where can you help?
We cover golf-cart-accessible locations in The Villages area. Not sure whether we can get to you? Give us a call.
Are you available at night and on holidays?
Yes. We answer roadside calls 24 hours a day, every day—including nights, weekends, and holidays.
Can you enter a gated community?
We serve most gated communities and compounds. Let us know the gate code or any access instructions when you call.
What should I have ready when I call?
Have your membership decal number handy, tell us where you are, and let us know where your cart needs to go.
Can you collect my cart on the golf course?
Contact the course ambassador first—the number is on the back of your scorecard. They can help get your cart to the starter shack or parking lot, where we can pick it up.
Membership
Can I get help without a membership?
Yes. The non-member service fee is $100. Call us to arrange help.
What is included in a membership?
Every plan includes unlimited emergency towing, tire plugs, and loaner tires. Plus and Platinum also include two non-emergency transports per year and at-home fuel delivery. See the plans.
What counts as a non-emergency transport?
A trip from your home or storage to a dealership or storage, or vice versa. The fee is $50. Plus and Platinum include two free non-emergency transports per year within The Villages.
Does membership include mobile roadside visits?
Yes. Roadside help is included with your membership, day or night. Scheduled maintenance, new batteries, and replacement tires are separate services.
Is there a yearly limit on roadside calls?
There is no yearly limit on emergency roadside calls. The two free non-emergency transports included with Plus and Platinum are a separate yearly benefit.
Are gas and electric carts covered?
Yes, roadside membership covers both gas and electric carts. We do not currently replace lithium or electric-cart batteries. Scheduled maintenance is for gas carts.
Can I cover more than one cart?
Yes. We offer two-cart packages for carts kept at the same address. Both carts need to be covered.
Can a renter use my cart’s membership?
Yes. The membership stays with the covered cart, so a renter driving that cart can use it.
How do I renew, upgrade, or cancel?
You can renew on our Renew page. For upgrades, cancellations, or a change of cart, call the office Monday–Friday, 9am–4pm.
Batteries
Can you test my battery where I am?
Yes. Our drivers carry battery testers and can check your battery where you are.
Can a replacement battery be installed at home?
Yes, we install replacement batteries for gas carts at your home. Batteries are sold separately from membership. See battery service.
Do you replace lithium and electric-cart batteries?
Battery replacement is currently not offered for lithium or electric carts.
What are signs of a failing battery?
Slow starting, reduced performance, trouble holding a charge, corrosion, swelling, or leaks can mean the battery needs attention. Let us test it to find out.
Why does a battery lose its charge?
An aging battery, a charging problem, accessories drawing power, or temperature changes can drain a battery. Testing helps narrow down the cause.
How long does battery replacement take?
Allow about 30–45 minutes at your location. The booking calendar reserves a 30-minute slot.
Is a new battery included with membership?
No. A new battery and installation are a separate purchase.
Is there a replacement battery warranty?
Yes. Our replacement batteries come with a one-year replacement warranty.
Maintenance
Is a battery test part of maintenance?
Yes. We check the battery’s condition, cold cranking amps, and remaining life.
How often should my cart be serviced?
We recommend service once a year or about every 75 hours of driving. Also follow the service schedule for your cart’s make and model.
What tire pressure should I use?
Our recommendation for Yamaha carts is 22 PSI. Check the pressure specified for your particular cart and tires.
Can you install accessories?
No. We do not install third-party accessories, including light kits and seat belts.
Can you make repairs during the visit?
Repairs are for YAMAHA golf carts ONLY. Call option 4 before your visit so we can discuss the problem and any parts needed.
Do I need to bring my cart to a shop?
No. We come to your home for scheduled preventative maintenance on gas-powered carts.
Tires
Can you help with a flat on the roadside?
Yes. Call us for roadside help. We’ll use a plug if the tire can be repaired, or provide a member loaner tire when needed.
Are replacement tires fitted on the roadside?
No. For roadside flats, we provide plugs and loaners. For new tires, we pick up your wheels, fit the tires off-site, and bring them back.
Which tire sizes do you service?
We service 205/65-10, 205/50-10, 8-inch tires, and radial 205/65-R10. Have your tire size ready when you book.
Do drivers carry replacement tires?
Our drivers carry loaner tires on their trailers. New replacement tires are arranged through our tire service.
How long does tire service take?
A roadside plug or loaner usually takes 15–30 minutes. For new tires, we aim to return your wheels within three business days.
Can worn tires affect my cart?
Yes. Worn or damaged tires can affect grip, steering, braking, and how much energy your cart uses.
Are replacement tires included with membership?
Tire plugs and member loaner tires are included. New replacement tires are sold separately.